NSHAG (North Shore Action Group) Youth Program

Regional Coordinator

Lynn Housing Authority & Neighborhood Development

Job Description

Primary Goal

The Regional Coordinator is responsible for the case management of the North Shore Housing Action Group (NSHAG) Youth program and the Emergency Solutions Grant (ESG) program.  The NSHAG and ESG programs are designed to prevent homelessness and/or rehouse and stabilize homeless program participants throughout the North Shore/Essex County region. This position is located within the Family Success Center Service Division @ the Franklin Street office, Lynn.

Responsibilities include providing supervision, assistance and case management supports to youth and staff across Essex region, processing payment requests for temporary financial assistance on behalf of program participants and providing immediate assistance in emergency situations. The NSHAG regional coordinator will also perform outreach activities among community partners and agencies, assist with ongoing program administration, ensure regulatory compliance, and fulfil reporting requirements.  The regional coordinator will report to the Family Success Center Service Division Programs Manager.

Illustrative Duties

  • Assist and provide regional hubs case managers in serving, tracking, advocating and connecting youth to needed services and housing supports.
  • Ensure all protocols are followed across the regional hubs form initial assessments, periodic meetings with each consumer, program referrals, tracking and ongoing case management supports
  • Conduct weekly meetings with each hub case manager to discuss current cases, support processes and provide direction.
  • Conduct monthly regional case manager’s meetings to support and highlight the work being done across the region, focus on best practices and share those among the hubs providers.
  • Along with our United Way partners, plan, prepare and provide quarterly trainings to all hubs personnel and those working in the field with NSHAG youth.
  • Maintain program files (electronic and otherwise) for program participants
  • Perform ongoing outreach to community partners and agencies
  • Coordinate workshops/community meetings on relevant topics
  • Coordinate and deliver financial coaching workshops and individual session for youth as they stabilize
  • Track and record data as required by program and department. Collect all pertinent data from across the regional hubs, integrate the materials into one comprehensible report and submit to EOHHS in a timely manner.
  • Submit program reports, as required
  • Collaborate with Salem State University and Department of Education staff to implement and oversee the Moving to College (MTC) Program
  • Collaborate with North Shore Community College and Department of Education to implement and oversee the College Pilot Program
  • Attend all meetings with staff and students as needed for above mentioned program
  • Implement and grow the area Youth Action Board (YAB), create a safe and inviting space for youth to get involved, host monthly meetings and support the growth of the YAB
  • Attend regular meetings related to NSHAG within agency and as a representative in the community
  • Communicate with landlords and housing providers about required documentation, payments, and client issues
  • Develop and maintain referral relationships with partner agencies
  • Attend trainings or additional meetings, as needed
  • Coordinate with agency and EOHHS staff the yearly Youth Count
  • Manage and operate the on call phone for emergency response off hours

Qualifications

  • Master’s Degree in Social work, human services, counseling or closely related field. Two (2) to Four (4) years’ experience in social work/case management. An equivalent combination of education and experience may be considered.
  • Bilingual English/Spanish preferred.
  • Valid MA driver’s license and a reliable car
  • Ability to maintain on call duties

Job Competencies

  • Understanding of key policies, procedures, functions in youth homelessness service area
  • Knowledge of applicable HUD and State rules and regulations as they pertain to youth housing instability issues
  • Knowledge of issues facing youth and young adult struggling with housing insecurity and the ability to communicate with individuals of varying social, cultural, educational and economic backgrounds
  • Knows how to maintain a cooperative and effective relationships with agency personnel as well as external entities with whom the position requires interactions
  • Familiarity with area service provider agencies a plus

 

Public Housing Family Self Sufficiency (FSS) Case Coordinator

Lynn Housing Authority & Neighborhood Development

Primary Goal:

The Family Self Sufficiency (FSS) Case Manager will interview potential FSS participants, maintain a working relationship with participants, management staff and Social Service providers.  Will monitor progress of participants, maintain files and assist overall program procedures. This position reports to the service division manager.

Major Responsibilities:

  • Develops outreach and recruitment plan in accordance with FSS regulations.
  • Able to explain self-sufficiency program procedures for LHAND participants including regulations, processes and time frames.
  • Interviews participants and conducts a comprehensive assessment of their needs and level of functioning towards developing an action plan.
  • Establish Individual Service Plan. Develop schedule of and timetables for provision of services. Monitor participants progress on an on-going basis.
  • Confer with and counsel participants of the assigned caseload.
  • Identifies services and refers participants to community service providers as needed. Develop and maintain on-going relationships with provider agencies.
  • Arrange workshops and training opportunities for FSS Participants
  • Monitors participants progress towards their identified goals
  • Organize and participates in quarterly meetings with Program Coordinating Committee.
  • Maintain and update client case files, records and other related documents noting and documenting accurate, up-to-date information of program activities and participant status.
  • Provides participants with an accounting of their escrow balances at least once yearly
  • Prepares reports and summaries of participant data.
  • Participates and represents the agency at meetings with outside agencies
  • Prepare FSS escrow monthly reports and report to Fiscal Department to ensure proper movement of escrow funds.
  • Perform related work as required.

Qualifications:

Bachelor’s Degree in social work, human services, counseling or closely related field. Two (2) to Four (4) years’ experience in social work. An equivalent combination of education and experience may be considered. Proven case management experience.

 

Job Competencies:

  • Understanding of key policies, procedures, functions in resident service area
  • Knowledge of applicable HUD rules and regulations as they pertain to public housing
  • Knowledge of issues facing public housing residents and ability to communicate with individuals of varying social, cultural, educational and economic backgrounds
  • Knows how to maintain a cooperative and effective relationships with agency personnel as well as external entities with whom the position interacts.
  • Familiarity with local service provider agencies
  • Ability to maintain tact and professionalism in crisis management situations
  • Ability to analyze and interpret housing policies and procedures.
  • Highly developed Customer Service skills, computer literacy, excellent writing skills, ability to Multi task and adaptability to ongoing changing environment

Preferred Skills & Abilities:

  • One to two years’ experience in the Family Self-Sufficiency Program (FSS), or experience working with families experiencing housing instabilities. Proficient in Yardi/ Voyager systems.
  • Fluent in Spanish/English
  • Ability to manage time wisely and be mindful of time sensitive work, detail oriented.
  • Ability to organize files and maintain them in an organized manner.

Salary range is commensurate on experience.

Extensive benefits package to include health, dental, vision, pension, deferred compensation, flexible spending, accident insurance, Ltd, Std, and generous time off package.

Send letter of interest and resume to:

employment@lhand.org

Position closes March 28, 2022

LHAND is an equal opportunity employer and values a diverse workplace. Applicants will not be discriminated against because of membership in any protected category prohibited by local, state or federal laws.

Financial Literacy Coach

Position Summary:

The Financial Coach is an organized, outgoing and vibrant case manager working primarily with participating families in the Family Self Sufficiency Program and interested Lynn residents to assist and guide clients in developing a plan toward their goals and achieve financial stability. The coach will conduct one-on-one counselling and ongoing case management; facilitate workshops on topics related to budgeting, credit building & repair, savings and banking products. The financial coach will promote recruitment, outreach and retention strategies.

Major Responsibilities:

  • Conduct one-on-one financial coaching engaging clients in a long-term relationship. Assist clients resolve existing problematic financial situations, while emphasizing proactive financial management moving forward.
  • Develop a budget and strategies for budget tracking and improvement with the client; access credit report/score and assist in credit repair and building; provide clients with strategies toward increasing net worth; develop action plans and provide necessary tools, resources and accountability to client journey towards meeting their goals; understand income support services and connect clients to such services as needed.
  • Understand and develop familiarity with other services offered by the agency and the community, connecting clients with such services as needed.
  • Track outcomes and document progress using most current database software accurately and on a timely manner
  • Work closely with the FSS and Financial Coaching teams to ensure that any changes to client income, benefits, or change in credit score are properly documented
  • Facilitate workshops or tailor existing materials to meet the needs and relevance of the community (Ex: budgeting, savings, banking products, credit building, identity theft, etc.)
  • Create a network of referral organizations to help assist clients meet their financial goals
  • Monitor client retention, conduct general benefits screening for income supports, assist with the application process as needed, maintain contact with clients regularly and document in database.
  • Meet client activity goals on a monthly, quarterly or as needed basis. Create and maintain electronic and manual data and files. Ensure accuracy and wholeness of records.
  • Attend meetings, training opportunities and conference calls as needed
  • Perform other related duties as required
  • Attend ongoing trainings and community of practice offered regularly by our United Way partners

Qualifications:

Qualifications for the Financial Coach position include, but are not limited to:

  • A strong understanding of personal finances, particularly in the areas of budgeting, asset building and credit building/repair
  • A bachelor’s Degree from a four year accredited institution
  • Previous work experience in the financial sector is a plus
  • Strong communications skills, both written and oral
  • Previous work experience with target population, and/or the ability to provide financial counselling/coaching services in a culturally sensitive manner. A good financial coach is able to relate well to team members and clients
  • Proficient in Microsoft Word, Excel and Power Point
  • Highly developed customer service skills, computer literacy, excellent writing skills, ability to multitask and adaptability to ongoing changing environment.
  • Internet and Resource Savvy
  • Fluent in English/Spanish
  • Able to manage time wisely and be mindful of time sensitive work, detail oriented
  • Have reliable transportation

Key Concepts:

  • Relationship building, collaborative teamwork
  • Cultural competency and respect
  • Communication skills
  • Initiative
  • Planning/Organizing
  • Promotes agency
  • Employer engagement/relationship building
  • Tracking program progress and reporting
  • Accountability and result focused
  • Adaptive to change

Salary range is commensurate on experience.

Extensive benefits package to include health, dental, vision, pension, deferred compensation, flexible spending, accident insurance, Ltd, Std, and generous time off package.

Send letter of interest and resume to:

employment@lhand.org

Position closes March 28, 2022

LHAND is an equal opportunity employer and values a diverse workplace. Applicants will not be discriminated against because of membership in any protected category prohibited by local, state or federal laws.

Lynn Housing Authority & Neighborhood Development

Accountant

Job Description

The Lynn Housing Authority & Neighborhood Development (LHAND) is looking for a full-time Accountant.

The candidate must have a BS Degree in Accounting or Finance or a minimum of two years relevant experience working in accounting or an accounting environment or combined education and experience.  Strong consideration will be given to candidates with prior accounting experience in public housing, property management, or related fields.  The successful candidate must demonstrate a working knowledge of general accounting principles and the ability to maintain general ledgers. In addition, the successful candidate must also demonstrate proficiency and a strong working knowledge of Micro Soft Excel. Additional experience and proficiency with Yardi Software or comparable housing/real estate software is preferred. The candidate will be responsible for maintaining financial records for assigned authority’s housing programs and will be responsible for meeting the accounting, record keeping, requisitioning, reporting requirements and deadlines. The candidate must be organized and able to work in a fast pace environment.

Salary range is commensurate on experience.

Extensive benefits package to include health, dental, vision, pension, deferred compensation, flexible spending, accident insurance, Ltd, Std, and generous time off package.

Send letter of interest and resume to:

employment@lhand.org

Position closes February 24, 2022

LHAND is an equal opportunity employer and values a diverse workplace. Applicants will not be discriminated against because of membership in any protected category prohibited by local, state or federal laws.

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