The Lynn Housing Authority

10 Church Street

Lynn, MA 019012

ATTN: John Ladd

Or

JLadd@lhand.org

The Lynn Housing Authority is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.”

Family Success Center – Intake Case Manager

Lynn Housing Authority & Neighborhood Development (LHAND)

Primary Goal

The Intake Case Manager is responsible for assisting with the intake and application process for Temporary Financial Assistance programs at the Family Success Center of LHAND, including Residential Assistance for Families in Transition (RAFT), Emergency Rent and Mortgage Assistance (ERMA), the Emergency Rental Assistance Program (ERAP), and the Emergency Solutions Grant (ESG).  This is a full-time position for 37 hours per week.  The Intake Case Manager will report to the Family Success Center Programs Manager.

Major Responsibilities

  • Manage caseload of incoming applications via online portal, email, mail and fax
  • Coordinate screening and eligibility functions for respective funding sources, including the Department of Housing and Community Development (DHCD) and the Department of Housing and Urban Development (HUD)
  • Complete data entry of applicant information into various databases, as required
  • Maintain and update applicant files, as needed
  • Respond to inquiries about program requirements, application process, and status updates from applicants, landlords, advocates, and other employees
  • Assist with management of reception area including greeting clients, answering phones, responding to emails, maintaining updated program information and documents, etc.
  • Attend meetings and trainings, as needed
  • Perform other duties, as assigned

Illustrative Duties

  • Review incoming applications for completeness and required documentation
  • Communicate with applicants related to receipt of application and documents, additional required information or documents, timeline of application process, and eligibility determinations
  • Enter and update application information into various databases including housing software, Excel spreadsheets, and internal tracking forms
  • Respond to all voicemail and email messages in a timely manner
  • Submit completed applications to Intake Coordinator in a timely manner
  • Assist Intake Coordinator with workflow of applications and intake process
  • Coordinate with other Intake staff, as needed
  • Provide back up to LHAND staff when necessary

Qualifications

 

  • Bilingual – able to read and write Spanish proficiently
  • Bachelor’s degree in public or business administration, social work, or a related field
  • Experience with housing programs, regulations, and laws
  • Knowledge of the eviction process and tenant/landlord rights
  • Knowledge of general office practices and procedures and basic mathematics
  • Ability to understand and implement DHCD and HUD regulations and LHAND policies and procedures
  • Excellent communication and interpersonal skills, including the ability to communicate with and relate to persons of diverse backgrounds and abilities and to establish and maintain effective working relationships with participants, landlords and other employees
  • Ability to complete complex and detailed tasks in a timely manner and to plan and prioritize duties
  • Strong written and verbal communication skills and strong organizational skills
  • Strong computer skills including proficiency in Microsoft Office and housing software systems

Financial Literacy Coach

Position Summary:

The Financial Coach is an organized, outgoing and vibrant case manager working primarily with participating families in the Family Self Sufficiency Program and other interested Lynn residents to assist and guide clients in developing a plan toward their goals and achieve financial stability. The coach will conduct one-on-one counselling and ongoing case management; facilitate workshops on topics related to budgeting, credit building & repair, savings and banking products. The financial coach will promote recruitment, outreach and retention strategies.

Major Responsibilities:

  • Conduct one-on-one financial coaching engaging clients in a long-term relationship. Assist clients resolve existing problematic financial situations, while emphasizing proactive financial management moving forward.
  • Develop a budget and strategies for budget tracking and improvement with the client; access credit report/score and assist in credit repair and building; provide clients with strategies toward increasing net worth; develop action plans and provide necessary tools, resources and accountability to client journey towards meeting their goals; understand income support services and connect clients to such services as needed.
  • Understand and develop familiarity with other services offered by the agency and the community, connecting clients with such services as needed.
  • Track outcomes and document progress using most current database software accurately and on a timely manner
  • Work closely with the FSS and Financial Coaching teams to ensure that any changes to client income, benefits, or change in credit score are properly documented
  • Facilitate workshops or tailor existing materials to meet the needs and relevance of the community (Ex: budgeting, savings, banking products, credit building, identity theft, etc.)
  • Create a network of referral organizations to help assist clients meet their financial goals
  • Monitor client retention, conduct general benefits screening for income supports, assist with the application process as needed, maintain contact with clients regularly and document in database.
  • Meet client activity goals on a monthly, quarterly or as needed basis. Create and maintain electronic and manual data and files. Ensure accuracy and wholeness of records.
  • Attend meetings, training opportunities and conference calls as needed
  • Perform other related duties as required
  • Attend ongoing trainings and community of practice offered regularly by our United Way partners

Qualifications:

Qualifications for the Financial Coach position include, but are not limited to:

  • A strong understanding of personal finances, particularly in the areas of budgeting, asset building and credit building/repair
  • A bachelor’s Degree from a four year accredited institution
  • Previous work experience in the financial sector is a plus
  • Strong communications skills, both written and oral
  • Previous work experience with target population, and/or the ability to provide financial counselling/coaching services in a culturally sensitive manner. A good financial coach is able to relate well to team members and clients
  • Proficient in Microsoft Word, Excel and Power Point
  • Highly developed customer service skills, computer literacy, excellent writing skills, ability to multitask and adaptability to ongoing changing environment.
  • Internet and Resource Savvy
  • Fluent in English/Spanish
  • Able to manage time wisely and be mindful of time sensitive work, detail oriented
  • Have reliable transportation

Key Concepts:

  • Relationship building, collaborative teamwork
  • Cultural competency and respect
  • Communication skills
  • Initiative
  • Planning/Organizing
  • Promotes agency
  • Employer engagement/relationship building
  • Tracking program progress and reporting
  • Accountability and result focused
  • Adaptive to change

Housing Choice Voucher Family Self Sufficiency (FSS) Case Coordinator

Lynn Housing Authority & Neighborhood Development

Primary Goal:

The Family Self Sufficiency (FSS) Case Manager will interview potential FSS participants, maintain a working relationship with participants, management staff and Social Service providers.  Will monitor progress of participants, maintain files and assist overall program procedures. This position reports to the service division manager.

Major Responsibilities:

  • Develops outreach and recruitment plan in accordance with FSS regulations.
  • Able to explain self-sufficiency program procedures for LHAND participants including regulations, processes and time frames.
  • Interviews participants and conducts a comprehensive assessment of their needs and level of functioning towards developing an action plan.
  • Establish Individual Service Plan. Develop schedule of and timetables for provision of services. Monitor participants progress on an on-going basis.
  • Confer with and counsel participants of the assigned caseload.
  • Identifies services and refers participants to community service providers as needed. Develop and maintain on-going relationships with provider agencies.
  • Arrange workshops and training opportunities for FSS Participants
  • Monitors participants progress towards their identified goals
  • Organize and participates in quarterly meetings with Program Coordinating Committee.
  • Maintain and update client case files, records and other related documents noting and documenting accurate, up-to-date information of program activities and participant status.
  • Provides participants with an accounting of their escrow balances at least once yearly
  • Prepares reports and summaries of participant data.
  • Participates and represents the agency at meetings with outside agencies
  • Prepare FSS escrow monthly reports and report to Fiscal Department to ensure proper movement of escrow funds.
  • Perform related work as required.

Qualifications:

Bachelor’s Degree in social work, human services, counseling or closely related field. Two (2) to Four (4) years’ experience in social work. An equivalent combination of education and experience may be considered. Proven case management experience.

 

Job Competencies:

  • Understanding of key policies, procedures, functions in resident service area
  • Knowledge of applicable HUD rules and regulations as they pertain to public housing
  • Knowledge of issues facing public housing residents and ability to communicate with individuals of varying social, cultural, educational and economic backgrounds
  • Knows how to maintain a cooperative and effective relationships with agency personnel as well as external entities with whom the position interacts.
  • Familiarity with local service provider agencies
  • Ability to maintain tact and professionalism in crisis management situations
  • Ability to analyze and interpret housing policies and procedures.
  • Highly developed Customer Service skills, computer literacy, excellent writing skills, ability to Multi task and adaptability to ongoing changing environment

Preferred Skills & Abilities:

  • One to two years’ experience in the Family Self-Sufficiency Program (FSS), or experience working with families experiencing housing instabilities. Proficient in Yardi/ Voyager systems.
  • Fluent in Spanish/English
  • Ability to manage time wisely and be mindful of time sensitive work, detail oriented.
  • Ability to organize files and maintain them in an organized manner.

NSHAG (North Shore Action Group) Youth Program

Regional Coordinator

Lynn Housing Authority & Neighborhood Development

Job Description

Primary Goal

The Regional Coordinator is responsible for the case management of the North Shore Housing Action Group (NSHAG) Youth program and the Emergency Solutions Grant (ESG) program.  The NSHAG and ESG programs are designed to prevent homelessness and/or rehouse and stabilize homeless program participants throughout the North Shore/Essex County region. This position is located within the Family Success Center Service Division @ the Franklin Street office, Lynn.

Responsibilities include providing supervision, assistance and case management supports to youth and staff across Essex region, processing payment requests for temporary financial assistance on behalf of program participants and providing immediate assistance in emergency situations. The NSHAG regional coordinator will also perform outreach activities among community partners and agencies, assist with ongoing program administration, ensure regulatory compliance, and fulfil reporting requirements.  The regional coordinator will report to the Family Success Center Service Division Programs Manager.

Illustrative Duties

  • Assist and provide regional hubs case managers in serving, tracking, advocating and connecting youth to needed services and housing supports.
  • Ensure all protocols are followed across the regional hubs form initial assessments, periodic meetings with each consumer, program referrals, tracking and ongoing case management supports
  • Conduct weekly meetings with each hub case manager to discuss current cases, support processes and provide direction.
  • Conduct monthly regional case manager’s meetings to support and highlight the work being done across the region, focus on best practices and share those among the hubs providers.
  • Along with our United Way partners, plan, prepare and provide quarterly trainings to all hubs personnel and those working in the field with NSHAG youth.
  • Maintain program files (electronic and otherwise) for program participants
  • Perform ongoing outreach to community partners and agencies
  • Coordinate workshops/community meetings on relevant topics
  • Coordinate and deliver financial coaching workshops and individual session for youth as they stabilize
  • Track and record data as required by program and department. Collect all pertinent data from across the regional hubs, integrate the materials into one comprehensible report and submit to EOHHS in a timely manner.
  • Submit program reports, as required
  • Collaborate with Salem State University and Department of Education staff to implement and oversee the Moving to College (MTC) Program
  • Collaborate with North Shore Community College and Department of Education to implement and oversee the College Pilot Program
  • Attend all meetings with staff and students as needed for above mentioned program
  • Implement and grow the area Youth Action Board (YAB), create a safe and inviting space for youth to get involved, host monthly meetings and support the growth of the YAB
  • Attend regular meetings related to NSHAG within agency and as a representative in the community
  • Communicate with landlords and housing providers about required documentation, payments, and client issues
  • Develop and maintain referral relationships with partner agencies
  • Attend trainings or additional meetings, as needed
  • Coordinate with agency and EOHHS staff the yearly Youth Count
  • Manage and operate the on call phone for emergency response off hours

Qualifications

  • Master’s Degree in Social work, human services, counseling or closely related field. Two (2) to Four (4) years’ experience in social work/case management. An equivalent combination of education and experience may be considered.
  • Bilingual English/Spanish preferred.
  • Valid MA driver’s license and a reliable car
  • Ability to maintain on call duties

Job Competencies

  • Understanding of key policies, procedures, functions in youth homelessness service area
  • Knowledge of applicable HUD and State rules and regulations as they pertain to youth housing instability issues
  • Knowledge of issues facing youth and young adult struggling with housing insecurity and the ability to communicate with individuals of varying social, cultural, educational and economic backgrounds
  • Knows how to maintain a cooperative and effective relationships with agency personnel as well as external entities with whom the position requires interactions
  • Familiarity with area service provider agencies a plus
  • Ability to maintain tact and professionalism in crisis management situations
  • Ability to organize and maintain client and program information, track expenditures and oversight of program components.
  • Ability to analyze and interpret housing policies skills, computer literacy, excellent writing skills, ability to multi task and adaptability to ongoing changing environment

Preferred Skills and Abilities

  • Experience in delivery of youth services preferred, or experience working with unstably housed youth and young adults
  • Fluent in English/Spanish
  • Ability to manage time wisely, be mindful of time sensitive work, detail oriented

Project Rise (SIEMER Institute for Family Stability)
Case Manger

 

Primary Goal:

Project Rise (also known and the SIEMER Project) is a collaboration between the Lynn Housing Authority and Neighborhood Development (LHAND), Lynn Public Schools (LPS) and the United Way of Mass Bay and Merrimack Valley (UW). The case manager will work closely with the UW and the LPS Case Manager to deliver case management services to eligible clients. Clients are Lynn residents experiencing housing instability and have at least one child registered at LPS.

Major Responsibilities:

  • Provide holistic and comprehensive case management services to all clients including: intake assessment, benefit assessments, goal setting, long term case management plan developments, weekly case plan development, progress monitoring, individual money managements, tenant education, advocacy and referrals.
  • Jointly maintain a caseload of approximately 100 families
  • Meet with clients as needed, more often for the first six months of client program participation while stabilizing
  • Connect and refer families to community resources for identified services required and support the client through this process
  • Input accurate and complete data for all contacts with clients into agency database
  • Ensure that all documents submitted on behalf of clients are valid and accurate
  • Contact landlords in cases of impending eviction and while client is seeking rental unit
  • Maintain close contact with district schools social work staff
  • Provide all required documentation in a timely manner, may include client follow up, outcome evaluation, client/students contact sheets and evaluations
  • Complete and submit all required reporting in a timely manner internally, to UW & The Siemer Institute
  • Participate in regular staff meetings, staff training programs, supervisory sessions, and accept the responsibility of aiding the development of positive team relationships
  • Engage in ongoing outreach efforts to community service providers, resources and networking meetings/events
  • Adhere to all agency policy, procedures and the professional code of ethics
  • Other duties as assigned by supervisor

Qualifications:

  • Bachelor’s degree in Social Work or related field
  • Knowledge and/or experience of community resources and counseling/social work practices with high risk populations
  • Experience working with persons in crisis
  • Excellent written and verbal communications skills, ability to establish rapport
  • Ability to motivate others towards achieving goals
  • Ability to work independently with strong sense of focus, task-oriented, non-judgmental, open personal qualities, clear sense of boundaries
  • A strong sense of respect and adherence to confidentiality involving both clients and fellow employees
  • Ability to work in a variety of settings with culturally diverse families and communities with the ability to be culturally sensitive and appropriate
  • Ability to legally operate a motor vehicle and provide own transportation

Job Competencies:

  • Understanding of key policies, procedures, functions in the case management of housing insecure families
  • Knowledge of issues facing housing insecure families and the ability to communicate with individuals of varying social, cultural, educational and economic backgrounds
  • Know how to maintain a cooperative and effective relationships with agency personnel as well as external entities with whom the position interacts
  • Familiarity with local service provider agencies
  • Ability to maintain tact and professionalism in crisis management procedures
  • Highly developed customer service skills, computer literacy, excellent writing skills, ability to multi task and adaptability to ongoing changing environment

 

Preferred skills & Abilities:

  • One or more years’ experience in supporting families experiencing homelessness or related field
  • Fluent in both English and Spanish
  • Ability to manage time wisely and be mindful of time sensitive work, detail oriented
  • Ability to organize file and maintain them in an organized manner

RENTAL ASSISTANCE OFFICE CASE REPRESENTATIVE

LYNN HOUSING AUTHORITY & NEIGHBORHOOD DEVELOPMENT

PRIMARY GOAL:

The LHAND Rental Assistance Office Case Representative’s goal is to follow program guidelines in various federal and state subsidized housing programs in order to process timely and complete recertifications for LHAND subsidy holders. The Case Representative will also assist with daily office clerical and data entry duties. This position reports to the Rental Assistance Manager.

MAJOR RESPONSIBILITIES:

 

  1. Understands and applies HUD and DHCD regulations and policies and LHAND’s procedures;
  2. Perform duties relating to completion of the recertifications including annual and interim changes, processing of moves and month end balancing;
  3. Answer telephone calls and communicates with applicants, participants, landlords/owners and co-workers in a manner that is courteous and professional;
  4. Responds timely to requests and inquiries from customers and staff, by phone, in person and by written communications;
  5. Determines customer needs and provides the information or assistance required to satisfy the customer needs.
  6. Keeps supervisor informed of issues as needed;
  7. Communicates with other rental assistance staff on the progress and status of program transactions;
  8. Attends meetings and trainings; and
  9. Performs other related duties as assigned.

ILLUSTRATIVE DUTIES:

  1. Determines program eligibility related to annual income, citizenship status, program guidelines and/or occupancy
  2. Completes data entry as needed on files to be entered or updated for both federal and state programs.
  3. Input financial and family information through YARDI / TENMAST / CHAMP system of all existing

Qualifications

  • Bilingual Spanish/English
  • Bachelor’s degree in public or business administration, social work, or a related field; or Related years’ experience.
  • Knowledge of general office practices and procedures and basic mathematics;
  • Ability to understand and implement HUD and DHCD regulations and LHAND policies and procedures;
  • Excellent communication and interpersonal skills. Ability to communicate with and relate to persons of diverse backgrounds and abilities and to establish and maintain effective working relationships with participants, landlords and other employees;
  • Ability to complete complex and detailed tasks in a timely manner;
  • Ability to plan and prioritize duties;
  • Ability to pass a basic math and comprehension test;
  • Strong written and verbal communication skills;
  • Familiarity with databases such as YARDI, TENMAST and CHAMP preferable

Youth Action Board Facilitator

Lynn Housing Authority & Neighborhood Development (LHAND)

The Youth Action Board (YAB) is a group of youth and young adults under 25 who have experienced homelessness or housing instability. The mission of the YAB is to be the voice of youth experiencing homelessness. Their goal is to facilitate the connection between youth in need with stable housing resource.

The YAB Facilitator is a member of the YAB with the desire to develop leadership skills to become an effective community voice in the work of ending youth homelessness, improving and enhancing youth-specific service delivery, and making an impact within the YAB and the entire community.

The YAB Facilitator will work with the Lynn Continuum of Care (CoC), a coalition of non-profit organizations in the City of Lynn working together as a collaborative team to end homelessness on the recently awarded Youth Homelessness Demonstration Program (YHDP) to develop and implement a coordinated community approach to preventing and ending youth homelessness in the City of Lynn. The population to be served by this demonstration program is youth experiencing homelessness, including unaccompanied and pregnant or parenting youth.

This is a full time position that reports to the YHDP Coordinator.

 

Duties and Responsibilities:

  • Attend all regularly scheduled YAB meetings and subcommittee meetings
  • Assist with monthly meeting coordination, leadership development, youth recruitment and retention, support for agenda development, and note taking
  • Provide insight and expertise to the CoC full membership and subcommittees regarding issues related to youth homelessness
  • Serve as a consumer representative on the Lynn CoC Board of Directors
  • Participate in assigned collaborative meetings including with the North Shore Housing Action Group’s (NSHAG) Youth Homelessness program through the state’s Executive Office of Health and Human Services (EOHHS)
  • Represent the YAB in community meetings with partner agencies, community leaders, and elected officials
  • Other duties as assigned

Qualifications:

  • Ability to work well and communicate on a team
  • Desire to develop leadership skills and experience
  • Familiarity with youth housing and homelessness service systems
  • Comfortable with public speaking
  • Possesses strong self-advocacy skills
  • Excellent written and verbal communication skills
  • Strong computer skills including familiarity with Google Docs, virtual platforms such as Zoom, and social media platforms, such as Facebook and Instagram
  • Preference will be given to applicants that have lived experience with homelessness or housing instability

Youth Homelessness Demonstration Program Coordinator

Lynn Housing Authority & Neighborhood Development (LHAND)

The Youth Homelessness Demonstration Program (YHDP) Coordinator is responsible for overseeing the implementation and management of all activities of the Department of Housing and Urban Development’s (HUD) YHDP grant awarded to the Lynn Continuum of Care (CoC), a coalition of non-profit organizations in the City of Lynn working together as a collaborative team to end homelessness.

The goal of the YHDP grant is to develop and implement a coordinated community approach to preventing and ending youth homelessness in the City of Lynn. The population to be served by this demonstration program is youth experiencing homelessness, including unaccompanied and pregnant or parenting youth.

Successful applicants for this position will possess strong planning skills, project management skills, and meeting facilitation skills with consumers and providers. They will hold subject matter expertise and knowledge that will support the continued development of a plan for ending youth and young adult homelessness for the YHDP, as well as leading the implementation, oversight, and accountability structure for the YHDP plan once finalized.

This is a full time position that reports to the Housing Stability Program Coordinator.

 

Duties and Responsibilities:

  • Coordinate YHDP planning and implementation with partnering agencies, including Lynn CoC partner agencies and other youth-serving agencies, such as the Department of Children and Families (DCF), the Department of Youth Services (DYS), etc.
  • Support the Youth Action Board (YAB) through monthly meeting coordination, leadership development, youth recruitment and retention, support for agenda development, note taking, supporting YAB participation in adult partnership venues, overseeing fiscal management of YAB reimbursements
  • Support other CoC and YHDP subcommittees as needed
  • Coordinate participation in CoC activities for youth-serving agencies, including the Coordinated Entry System (CES), the annual Point-In-Time (PIT) Count, the Homeless Management Information System (HMIS), etc.
  • Facilitate connections with national technical assistance providers and other YHDP sites
  • Assist the YHDP Committee with research, design, and composition of proposals and reporting tasks.
  • Participate in assessment and evaluation of YHDP projects
  • Participate in assigned collaborative meetings including with the North Shore Housing Action Group’s (NSHAG) Youth Homelessness program through the Executive Office of Health and Human Services (EOHHS)
  • Collect and utilize data to inform program planning
  • Communicate with representatives from community, state, and federal partners as needed
  • Other duties as assigned

Qualifications:

  • Bachelor’s degree in public or business administration, social work, or a related field
  • Experience working with youth and/or in housing preferred
  • Familiarity with HUD regulations related to CoC programs, such as permanent supportive housing, transitional housing, rapid rehousing, and/or supportive services
  • Familiarity with contract and grant management, program budgeting, monitoring, and evaluation
  • Excellent communication and interpersonal skills, including the ability to communicate with and relate to persons of diverse backgrounds and abilities and to establish and maintain effective working relationships with program participants, partner agency staff, and other employees
  • Ability to complete complex and detailed tasks in a timely manner and to plan and prioritize duties
  • Strong written and verbal communication skills and strong organizational skills
  • Strong computer skills including proficiency in Microsoft Office and housing software systems, including Homeless Management Information Systems (HMIS)

The Lynn Housing Authority

10 Church Street

Lynn, MA 019012

ATTN: John Ladd

Or

JLadd@lhand.org

The Lynn Housing Authority is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.”

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