Family Success Center – Data Systems Coordinator

Lynn Housing Authority & Neighborhood Development (LHAND)

Primary Goal

The Data Systems Coordinator is responsible for coordinating all data systems at the Family Success Center of LHAND, used in the administration of temporary financial assistance and homelessness prevention programs.  This is a full-time contract position for 37 hours per week.  The Data Systems Coordinator will report to the Family Success Center Programs Manager.

Major Responsibilities

  • Serve as Homeless Management Information Systems (HMIS) Manager for the federally-funded Lynn Continuum of Care (CoC) and Emergency Solutions Grant (ESG) programs
  • Oversee the collection, analysis, and presentation of HMIS data for reporting to federal, state, and local governments, and private entities as well as the overall administration of the HMIS software
  • Serve as the database administrator for state-funded homelessness prevention programs, including RAFT and HomeBASE
  • Oversee the entry, quality, and tracking of all data for reporting to the state and other entities in accordance with program guidelines and regulations
  • Coordinate implementation of any new software and upgrades to existing software, with Information Technology (IT) department, as needed
  • Facilitate regular user training and provide user support, as needed
  • Attend meetings and trainings, as needed
  • Perform other duties, as assigned

Illustrative Duties

  • Engage with new and current participating CoC agencies to ensure training, data quality compliance, and to identify opportunities for customization within the HMIS application
  • Work with the HMIS Committee and CoC Board of Directors to develop and implement strategic planning, evaluate priorities, and promote a continuous improvement environment to advance training and the highest level of data quality
  • Serve as HMIS System Administrator to ensure compliance and optimal system performance
  • Review data entries for accuracy and work with staff to resolve data errors
  • Maintain list of authorized system users and appropriate access levels
  • Manage data requests from funding agencies, partner agencies, and outside entities
  • Complete required data reporting for all programs

Qualifications

 

  • Bachelor’s degree in public or business administration or a related field
  • Experience with housing programs, regulations, laws, and reporting requirements
  • Ability to understand and implement US Department of Housing and Urban Development (HUD) and Massachusetts Department of Housing and Community Development (DHCD) regulations and LHAND policies and procedures
  • Excellent communication and interpersonal skills, including the ability to communicate with and relate to persons of diverse backgrounds and abilities and to establish and maintain effective working relationships with program participants, landlords and other employees
  • Ability to complete complex and detailed tasks in a timely manner and to plan and prioritize duties
  • Strong written and verbal communication skills and strong organizational skills
  • Strong computer skills including proficiency in Microsoft Excel and housing software systems, including Clarity Human Services, HAPPY – Housing Pro, and Yardi – Voyager

 

Family Success Center – Intake Assistant

Lynn Housing Authority & Neighborhood Development (LHAND)

Primary Goal

The Intake Assistant is responsible for assisting the Intake Case Managers with the intake and application process for Temporary Financial Assistance programs at the Family Success Center of LHAND, including Residential Assistance for Families in Transition (RAFT), HomeBASE, and the Emergency Solutions Grant (ESG).  This is a part-time position for 20 hours per week.  The Intake Assistant will report to the Family Success Center Programs Manager.

Major Responsibilities

  • Distribute incoming applications via online portal, email, mail and fax to Intake Case Managers
  • Assist with screening and eligibility functions for respective funding sources, including the Department of Housing and Community Development (DHCD) and the Department of Housing and Urban Development (HUD)
  • Complete data entry of applicant information into various databases, as required
  • Assist with maintenance and updating applicant files, as needed
  • Respond to inquiries about program requirements, application process, and status updates from applicants, landlords, advocates, and other employees
  • Assist with managing reception area including greeting clients, answering phones, responding to emails, maintaining updated program information and documents, etc.
  • Attend meetings and trainings, as needed
  • Perform other duties, as assigned

Illustrative Duties

  • Track incoming applications in online portal and submitted by paper
  • Communicate with applicants related to receipt of application and documents, additional required information or documents, timeline of application process, and eligibility determinations
  • Enter and update application information into various databases including housing software, Excel spreadsheets, and internal tracking forms
  • Respond to all voicemail and email messages in a timely manner
  • Assist Intake Case Managers with workflow of applications and intake process
  • Coordinate with other staff, as needed
  • Provide back up to LHAND staff when necessary

Qualifications

 

  • Bilingual – able to read and write Spanish proficiently
  • Associate’s degree in public or business administration, social work, or a related field
  • Experience with housing programs, regulations, and laws
  • Knowledge of the eviction process and tenant/landlord rights
  • Knowledge of general office practices and procedures and basic mathematics
  • Ability to understand and implement DHCD and HUD regulations and LHAND policies and procedures
  • Excellent communication and interpersonal skills, including the ability to communicate with and relate to persons of diverse backgrounds and abilities and to establish and maintain effective working relationships with participants, landlords and other employees
  • Ability to complete complex and detailed tasks in a timely manner and to plan and prioritize duties
  • Strong written and verbal communication skills and strong organizational skills
  • Strong computer skills including proficiency in Microsoft Office and housing software systems

 

Family Success Center – Intake Case Manager

Lynn Housing Authority & Neighborhood Development (LHAND)

Primary Goal

The Intake Case Manager is responsible for assisting with the intake and application process for Temporary Financial Assistance programs at the Family Success Center of LHAND, including Residential Assistance for Families in Transition (RAFT) and the Emergency Solutions Grant (ESG).  This is a full-time position for 37 hours per week.  The Intake Case Manager will report to the Family Success Center Programs Manager.

Major Responsibilities

  • Manage caseload of incoming applications via online portal, email, mail, and fax
  • Coordinate screening and eligibility functions for respective funding sources, including the Department of Housing and Community Development (DHCD) and the Department of Housing and Urban Development (HUD)
  • Complete data entry of applicant information into various databases, as required
  • Maintain and update applicant files, as needed
  • Respond to inquiries about program requirements, application process, and status updates from applicants, landlords, advocates, and other employees
  • Assist with management of reception area including greeting clients, answering phones, responding to emails, maintaining updated program information and documents, etc.
  • Attend meetings and trainings, as needed
  • Perform other duties, as assigned

Illustrative Duties

  • Review incoming applications for completeness and required documentation
  • Communicate with applicants related to receipt of application and documents, additional required information or documents, timeline of application process, and eligibility determinations
  • Enter and update application information into various databases including housing software, Excel spreadsheets, and internal tracking forms
  • Respond to all voicemail and email messages in a timely manner
  • Submit completed applications to Intake Coordinator in a timely manner
  • Assist Intake Coordinator with workflow of applications and intake process
  • Coordinate with other Intake staff, as needed
  • Provide back up to LHAND staff when necessary

Qualifications

 

  • Bilingual – able to read and write Spanish proficiently
  • Bachelor’s degree in public or business administration, social work, or a related field
  • Experience with housing programs, regulations, and laws
  • Knowledge of the eviction process and tenant/landlord rights
  • Knowledge of general office practices and procedures and basic mathematics
  • Ability to understand and implement DHCD and HUD regulations and LHAND policies and procedures
  • Excellent communication and interpersonal skills, including the ability to communicate with and relate to persons of diverse backgrounds and abilities and to establish and maintain effective working relationships with participants, landlords and other employees
  • Ability to complete complex and detailed tasks in a timely manner and to plan and prioritize duties
  • Strong written and verbal communication skills and strong organizational skills
  • Strong computer skills including proficiency in Microsoft Office and housing software systems

 

NSHAG (North Shore Action Group) Youth Program

Regional Coordinator

Lynn Housing Authority & Neighborhood Development

Job Description

Primary Goal

The Regional Coordinator is responsible for the case management of the North Shore Housing Action Group (NSHAG) Youth program and the Emergency Solutions Grant (ESG) program.  The NSHAG and ESG programs are designed to prevent homelessness and/or rehouse and stabilize homeless program participants throughout the North Shore/Essex County region. This position is located within the Family Success Center Service Division @ the Franklin Street office, Lynn.

Responsibilities include providing supervision, assistance and case management supports to youth and staff across Essex region, processing payment requests for temporary financial assistance on behalf of program participants and providing immediate assistance in emergency situations. The NSHAG regional coordinator will also perform outreach activities among community partners and agencies, assist with ongoing program administration, ensure regulatory compliance, and fulfil reporting requirements.  The regional coordinator will report to the Family Success Center Service Division Programs Manager.

Illustrative Duties

  • Assist and provide regional hubs case managers in serving, tracking, advocating and connecting youth to needed services and housing supports.
  • Ensure all protocols are followed across the regional hubs form initial assessments, periodic meetings with each consumer, program referrals, tracking and ongoing case management supports
  • Conduct weekly meetings with each hub case manager to discuss current cases, support processes and provide direction.
  • Conduct monthly regional case manager’s meetings to support and highlight the work being done across the region, focus on best practices and share those among the hubs providers.
  • Along with our United Way partners, plan, prepare and provide quarterly trainings to all hubs personnel and those working in the field with NSHAG youth.
  • Maintain program files (electronic and otherwise) for program participants
  • Perform ongoing outreach to community partners and agencies
  • Coordinate workshops/community meetings on relevant topics
  • Coordinate and deliver financial coaching workshops and individual session for youth as they stabilize
  • Track and record data as required by program and department. Collect all pertinent data from across the regional hubs, integrate the materials into one comprehensible report and submit to EOHHS in a timely manner.
  • Submit program reports, as required
  • Collaborate with Salem State University and Department of Education staff to implement and oversee the Moving to College (MTC) Program
  • Collaborate with North Shore Community College and Department of Education to implement and oversee the College Pilot Program
  • Attend all meetings with staff and students as needed for above mentioned program
  • Implement and grow the area Youth Action Board (YAB), create a safe and inviting space for youth to get involved, host monthly meetings and support the growth of the YAB
  • Attend regular meetings related to NSHAG within agency and as a representative in the community
  • Communicate with landlords and housing providers about required documentation, payments, and client issues
  • Develop and maintain referral relationships with partner agencies
  • Attend trainings or additional meetings, as needed
  • Coordinate with agency and EOHHS staff the yearly Youth Count
  • Manage and operate the on call phone for emergency response off hours

Qualifications

  • Master’s Degree in Social work, human services, counseling or closely related field. Two (2) to Four (4) years’ experience in social work/case management. An equivalent combination of education and experience may be considered.
  • Bilingual English/Spanish preferred.
  • Valid MA driver’s license and a reliable car
  • Ability to maintain on call duties

Job Competencies

  • Understanding of key policies, procedures, functions in youth homelessness service area
  • Knowledge of applicable HUD and State rules and regulations as they pertain to youth housing instability issues
  • Knowledge of issues facing youth and young adult struggling with housing insecurity and the ability to communicate with individuals of varying social, cultural, educational and economic backgrounds
  • Knows how to maintain a cooperative and effective relationships with agency personnel as well as external entities with whom the position requires interactions
  • Familiarity with area service provider agencies a plus

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